Privacy notice

What we collect

• Your name, email address and, if you give it, your phone number.
• Job details: service, postcodes, preferred date and timing, item descriptions, dimensions and access notes.
• Any photos you upload or send us on WhatsApp.

How we use it

Only to prepare your quote, arrange and carry out your job, and contact you about it. We don't sell your details or use them for marketing without your permission.

Photos

Photos help us check your items will fit and plan loading. Uploaded photos are stored privately and are not shown publicly. When you choose to have details filled in from your photos, the images are processed to draft a description, which you can edit before sending.

Who sees it

Your enquiry is seen by ItemRoute. We use trusted service providers to host this website, store enquiries and send email.

Your rights

You can ask to see, correct or delete the information we hold about you at any time by emailing us. You can also complain to the Information Commissioner's Office (ico.org.uk).